Shipping policy

Effective Date: 29 September 2026

At PRIMIUMSHERA, we aim to make your shopping experience simple and convenient. We offer shipping across India through our logistics partner and work to deliver your orders safely and within the estimated delivery timeframe.

Please read this Shipping Policy carefully before placing an order.

1. Shipping Locations

PRIMIUMSHERA currently offers Pan-India shipping to serviceable delivery addresses across India.

Orders are shipped through Shiprocket, our shipping and logistics partner, which may facilitate delivery through its network of available courier and logistics providers.

Delivery availability may depend on the serviceability of the customer's PIN code and other operational circumstances.

If a particular delivery address is found to be unserviceable, we may contact the customer to determine whether an alternative delivery address or another appropriate resolution is available.

2. Order Processing

Orders are processed after the order has been successfully placed and the required payment or order verification has been completed.

For Cash on Delivery (COD) orders, PRIMIUMSHERA may contact the customer to verify the order and delivery details before dispatch.

Orders may be subject to additional verification where reasonably necessary to prevent fraudulent, duplicate, or unauthorized orders.

Processing or dispatch may be affected by circumstances such as:

Incorrect or incomplete customer information;
Payment-related issues;
COD verification requirements;
Product availability;
Unserviceable delivery locations; or
Other circumstances affecting order fulfillment.

3. Estimated Delivery Time

Our standard estimated delivery time is:

3–5 days from dispatch/order processing, as applicable.

Delivery times may vary depending on the customer's location, PIN code, courier availability, operational circumstances, and other factors affecting transportation.

The stated delivery timeframe is an estimated timeframe and not an absolute guarantee.

Delivery may take longer in certain circumstances, including:

Weather conditions;
Natural disasters;
Transportation disruptions;
Courier or logistics delays;
Public holidays;
Operational disruptions;
Incorrect or incomplete delivery information;
Remote or difficult-to-service locations; or
Other circumstances beyond our reasonable control.

We will make reasonable efforts to facilitate delivery within the estimated timeframe.

4. Shipping Charges

PRIMIUMSHERA currently provides free shipping across India for eligible orders.

No separate standard shipping charge is currently intended to be charged to customers for normal Pan-India delivery.

If any exceptional delivery-related charge becomes applicable due to circumstances specific to an order or delivery location, we will communicate the applicable charge to the customer before proceeding wherever reasonably practicable.

5. Order Tracking

After your order has been dispatched, tracking information may be provided through the shipping/logistics process.

Depending on the courier and logistics service used for your order, tracking information may allow you to monitor the status and movement of your shipment.

If you have placed an order and require assistance regarding its delivery or tracking status, you can contact us at:

Email: support@primiumshera.com
Phone/WhatsApp: +91-6359242596

Please keep your order number available when contacting customer support.

6. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays can sometimes occur because of circumstances outside PRIMIUMSHERA's reasonable control.

These may include:

Courier or logistics disruptions;
Severe weather;
Natural disasters;
Transportation interruptions;
Government or regulatory restrictions;
Strikes or other operational disruptions;
Incorrect or incomplete delivery information;
Customer unavailability; or
Other unforeseen circumstances.

A delay does not automatically mean that an order has been cancelled.

If a significant delivery issue occurs, customers may contact our support team so that we can review the shipment status and coordinate with the applicable logistics provider where possible.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This may include:

Full name;
Complete delivery address;
Correct PIN code;
Active mobile number; and
Any other information reasonably necessary for successful delivery.

If an order cannot be delivered because the customer has provided an incorrect, incomplete, or inaccessible address or contact information, the delivery may be delayed or the shipment may be returned to the sender.

Customers should contact PRIMIUMSHERA as soon as possible if they identify an error in their delivery information.

We cannot guarantee that delivery information can be changed after an order has been dispatched.

8. Missed Delivery Attempts and Returned Shipments

If the customer is unavailable when delivery is attempted, the courier may make another delivery attempt according to its operational procedures.

Customers should ensure that someone is available to receive the shipment where necessary and that the provided phone number remains reachable.

If delivery cannot be completed after the applicable delivery attempts, the shipment may be returned to PRIMIUMSHERA.

Where a shipment is returned because of circumstances attributable to the customer, such as repeated refusal, failure to accept delivery, incorrect address, or inability to contact the recipient, the customer should contact us for assistance.

Any re-dispatch may be subject to additional shipping or handling costs where applicable, and such costs will be communicated to the customer before re-dispatch.

9. Cash on Delivery (COD)

PRIMIUMSHERA offers Cash on Delivery (COD) as a payment option, subject to availability and serviceability.

COD availability may depend on the delivery PIN code, order characteristics, logistics availability, and other operational factors.

PRIMIUMSHERA may contact customers to verify COD orders before dispatch.

If an order cannot be verified or there are reasonable grounds to suspect that an order is unauthorized, fraudulent, or unlikely to be accepted, PRIMIUMSHERA may cancel or decline to dispatch the order, subject to applicable law.

Customers should provide an active phone number and remain reachable for COD verification where required.

10. Damaged or Incorrect Deliveries

If you receive a package that appears damaged, tampered with, or contains a product different from what you ordered, please contact us as soon as possible.

For claims involving damaged, defective, or incorrect products, customers should follow the requirements of our Refund & Return Policy, including the applicable return period and evidence requirements.

In particular, customers are strongly advised to record a complete unboxing video showing the package, shipping label, opening process, and product received.

Refund & Return Policy: Please refer to the applicable Refund & Return Policy published on our Site for the complete procedure.

11. Delivery Address and Customer Responsibility

Once an order has been placed, customers should ensure that their provided contact information remains accessible until delivery is completed.

PRIMIUMSHERA is not responsible for delivery difficulties arising solely from inaccurate, incomplete, or inaccessible information supplied by the customer.

Where an address or contact detail needs to be corrected before dispatch, customers should contact us immediately. We will make reasonable efforts to accommodate such requests, but changes cannot be guaranteed once an order has entered the shipping process.