Effective Date: 29 September 2026
At PRIMIUMSHERA, we understand that circumstances can change and that you may sometimes need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how applicable refunds are handled.
Please read this policy together with our Terms of Service and Refund & Return Policy.
1. Cancellation Before Dispatch
You may request cancellation of your order before the order has been dispatched.
To request cancellation, contact us through our official customer-support channels:
Email: support@primiumshera.com
Phone/WhatsApp: +91-6359242596
Please provide your order number and the contact information used when placing the order.
If the order has not yet been dispatched and cancellation can be processed, we will cancel the order and, where a refund is due, initiate the applicable refund.
For prepaid orders, the refund will generally be processed to the original payment source/payment method.
The time required for the refund to appear in your account may depend on the payment service provider and your bank or financial institution.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be operationally possible.
If you no longer wish to receive a dispatched order, please contact our support team as soon as possible.
Where cancellation cannot be stopped because the shipment is already in transit, the customer should follow the applicable return procedure after delivery, where a return is available under our Refund & Return Policy.
Our Refund & Return Policy generally permits returns only for wrong or defective products, subject to its applicable conditions and return window.
3. Cash on Delivery (COD) Orders
PRIMIUMSHERA offers Cash on Delivery for eligible orders.
COD orders may be subject to verification through phone, SMS, WhatsApp, or another appropriate communication method before dispatch.
If a COD order cannot reasonably be verified, PRIMIUMSHERA may cancel the order before dispatch.
Customers who wish to cancel a COD order should contact us as soon as possible, preferably before dispatch.
Repeated refusal or non-acceptance of COD shipments may affect the availability of COD for future orders where reasonably necessary to protect against repeated failed deliveries or misuse of the COD facility.
Any such action will be considered based on the circumstances and applicable law.
4. Prepaid Order Refunds
If a prepaid order is successfully cancelled before dispatch and a refund is due, PRIMIUMSHERA will process the refund through the applicable original payment method.
Online payments may be processed through PhonePe.
Once the refund has been approved and initiated, it will generally be credited within 8–15 business days, subject to the processing time of the relevant payment service provider, bank, or financial institution.
The time taken for the amount to actually appear in the customer's account may therefore vary.
5. Seller-Initiated Cancellation
PRIMIUMSHERA may cancel an order before dispatch where reasonably necessary, including circumstances such as:
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The ordered product is unavailable;
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The product has been discontinued;
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The delivery address is unserviceable;
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The information provided by the customer is materially incomplete or incorrect;
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Payment cannot be successfully processed;
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A COD order cannot be reasonably verified;
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There is a reasonable indication of fraudulent, unauthorized, or abusive activity;
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There is a genuine and material error in the product information or price; or
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Circumstances beyond our reasonable control prevent fulfilment of the order.
Where payment has already been received and the order is cancelled by PRIMIUMSHERA, any applicable refund will be processed in accordance with our refund procedures and applicable law.
We will not use seller-initiated cancellation provisions to improperly avoid a customer's statutory consumer rights.
6. Cancellation Requests Through Official Channels
For security and order-verification purposes, cancellation requests should be submitted through PRIMIUMSHERA's official customer-support channels:
Email: support@primiumshera.com
Phone/WhatsApp: +91-6359242596
Customers should include their order number when contacting us.
Requests made through social-media comments, unofficial accounts, or other channels may not be processed as cancellation requests because we may not be able to verify the identity of the requester or the authenticity of the request.
If a customer contacts us through another channel regarding an urgent cancellation, we may direct the customer to our official support channels.
7. Cancellation Is Not the Same as Return
Cancellation and return are separate processes.
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Cancellation generally applies to an order before dispatch.
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Return applies after delivery where the product qualifies under our Refund & Return Policy.
If an order has already been dispatched, the customer should contact support for assistance rather than assuming that a cancellation has been completed.
For wrong or defective products received after delivery, please refer to our Refund & Return Policy.
8. Contact Us
For cancellation requests or questions about an order, please contact:
PRIMIUMSHERA
Email: support@primiumshera.com
Phone/WhatsApp: +91-6359242596
Business Address: Palanpur, Gujarat – 385421, India
Customer Support Hours:
Monday to Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 1:00 PM
We will make reasonable efforts to process cancellation requests received before dispatch. However, a cancellation cannot be guaranteed once the order has entered the packing, dispatch, or shipping process.